Working Student in International Service IT & Processes (f/m/div.)

Job Description

• You will become part of an international and collaborative environment where business, IT, and operations work closely together and contribute to day-to-day teamwork across functions.
• You will support our ongoing digital transformation initiatives by testing new functionalities, preparing training materials, and contributing to change management activities.
• Working on topics such as service process harmonization across countries, service partner management, and warranty processes, you will help strengthen our global service organization.
• As our service solutions expand into additional countries, you will contribute to market scoping activities and coordinate with international stakeholders.
• You will assist with project management activities, including progress tracking, reporting, and maintaining Jira-based project plans to ensure transparency throughout implementation and rollout phases.
• By documenting, standardizing, and continuously improving service processes, you will help maintain a consistent and up-to-date process landscape.
• Along the way, you will gain hands-on experience in service process management, requirements engineering, agile ways of working, and the operational aspects of an international service network.

Qualifications

• Education: studies in the field of Business Administration, Economics, IT Management, Information Systems or comparable
• Experience and Knowledge:
  • confident use of MS Office
  • initial exposure to tools such as Jira, Signavio, or SAP Solution Manager as an advantage
  • first practical experience in an international or cross-functional environment as a plus
• Personality and Working Practice: you are a strong communicator and team player who collaborates effectively across diverse and interdisciplinary teams, works in a structured, proactive, and self-driven way, quickly grasps complex topics, feels comfortable with IT-related content, and takes ownership of tasks and responsibilities
• Work Routine: our hybrid model provides you with a balanced mix of on-site presence and remote work
• Enthusiasm: passion for customer service and the continuous improvement of service business processes; strong interest in digital processes and business transformation; eagerness to learn and adapt to new technologies; motivation to contribute to digital transformation initiatives
• Languages: very good in German and English

Additional Information

Start: according to prior agreement
Duration: 6 months – 15 h/week

Requirement for this working student position is the enrollment at university. Please attach your CV, transcript of records, enrollment certificate and if indicated a valid work and residence permit.

Diversity and inclusion are not just trends for us but are firmly anchored in our corporate culture. Therefore, we welcome all applications, regardless of gender, age, disability, religion, ethnic origin or sexual identity.

Need further information about the job?
Hannah Hornung (Functional Department)
+49 7153 306 3977

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