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Assist clients in post-sale onboarding, product utilization, and pursue contract renewal/expansion opportunities Collaborate to drive change management, share solution implementation best practices, and address customer issues to ensure successful transformation Gain an in-depth understanding of partners' business goals in their respective markets, offering educated insights to help them to succeed Act as the dedicated subject matter expert, demonstrate knowledge of product portfolio for client utilization Partner with client to understand their strategic and tactical goals to produce new pipeline in existing accounts Engage with existing medium to large customers in onboarding or steady state, or transformational phases Work with end-users, operational, business, and financial decision makers
Minimum of 4 years' experience in sales or account management Language(s) Required: German - minimum level C1 required. Bachelor's degree Utilisation of interpersonal skills to communicate and foster positive business relationships Deep understanding of customers' concerns and the ability to troubleshoot as needed Experience working with CRM systems and ability to surface sales/process/technical insights from customer conversations Knowledge of Microsoft Licensing Approved part numbers and prices for Enterprise Customers based on the level of agreements and services aligned with the sales team and Partners. Analyze project requirements for renewal or growth, determine optimal outcomes based on the customer need to send final proposals as part of sales operations support.